Customer Service

If you need help, you’ve come to the right place.  Hopefully you’ll find what you need below; otherwise, drop us an email or call us and we’ll go from there.

Order Fulfillment (USA)
Orders received before 11:00 AM EST will ship that day.  Customers in the USA can choose standard (United States Postal Service, First Class/Priority Mail, 2-4 business days) or expedited shipping (UPS Ground, Next-Day, Second Day or Three-Day).

Shipping Fees
We offer free standard shipping on any order of $50 or more in the US.  Customers choosing expedited shipping via UPS will pay market rates for doing so (calculated automatically when checking out).

International Orders
We now ship worldwide via United States Postal Service First Class International Mail.  Rates are generated by the U.S. Postal Service directly, not by Ursa Major.  We do not add any shipping or handling fees; in fact, we cover 10% of all international shipping rates in order to make them more reasonable for overseas customers.  Shipping rates will be automatically applied during checkout online.  N.B. – Int’l customers are responsible for any applicable local customs fees and/or taxes (VAT, etc).

International delivery via USPS First Class Package International can take up to a month and unfortunately we are unable to track packages once they leave the United States.

Order Confirmation
Customers receive an email confirmation when their order is received and again when their order is shipped (with a tracking number for domestic orders).

Returns
If you’re not satisfied with any of our products for whatever reason, return the product within 30 days for a full refund or exchange (your call) to:
Ursa Major
Attn: Returns
47 Maple St #104
Burlington, VT 05401
* Product must be at least 2/3 full; also please include a copy of your receipt

Privacy
We’ll never share your details with outside parties and we’ll take extra measures to keep them safe-guarded.  Please email the founders if you have any privacy concerns whatsoever.

Copyright
All trademarks and names are owned by Ursa Major Natural Care LLC (DBA Ursa Major, Ursa Major Men).  Please respect our intellectual property.

Contact Info
If you still can’t find an answer to your question, or just would like to give us some feedback, email or call us – [email protected] or 802.861.2320.

Thanks,
The UM Crew in Burlington, VT