We’re looking for an organized, can-do people person to take charge of our customer experience and office operations. Our customers and team are the reason we love what we do, and we’re not happy unless they’re happy, too. The CX/Office Coordinator will be Ursa Major’s eyes, ears, and voice in all customer interactions while also helping to make our office a cheerful, efficient, organized place to do our best work. This position will be based out of our office in beautiful Waterbury, Vermont for at least 2-3 days/week with the opportunity for some remote work. Estimated time on task will be 80% CX, 20% office management, although this will fluctuate week to week.
About Our Dream Candidate
You’re well-spoken, well-organized, upbeat, and up for any challenge. You have a passion (or curiosity!) for natural skincare and are excited to spread the word about our mission. You’re a kind and patient communicator who likes to help people. You have a strong work ethic and love a good to-do list. You’re awesome at balancing day-to-day details with big picture vision-making, and are excited to join a hard-working, fun-loving team with lots of momentum and opportunities to grow.
Core Responsibilities
- - Develop a strong working knowledge of all Ursa Major products
- - Proactively interact with customers on phone, text, email, and chat and work to resolve needs quickly and kindly
- - Manage product returns, exchanges, replacements, and quality control feedback
- - Respond to online product reviews in a knowledgeable and friendly manner
- - Keep an eye out for patterns in customer feedback and work with relevant internal teams to implement solutions
- - Collaborate with marketing and creative teams to drive customer-centric content and initiatives
- - Create a warm, welcoming, and orderly office atmosphere for our team and guests
- - Serve as liaison for office visitors, building services and deliveries
- - Support our team in shipping press, influencer, and investor packages
- - Keep the office organized and well-stocked (with skincare, supplies, and snacks!)
Qualifications
- - Success in a customer-facing environment
- - At least 1-2 years of work experience
- - Composed, even-tempered and able to find the bright side in any situation
- - Organized, proactive, and detail-oriented
- - An effective writer with a keen eye for grammar and spelling
- - Ideally some experience with Shopify & Zendesk
What you’ll love about working at Ursa Major:
- - Co-workers who care about your success and wellbeing
- - Competitive compensation, plus equity
- - Health benefits and paid parental leave
- - Employee 401k opportunity
- - Generous vacation time plus 2 Epic Days a year
- - Dog friendly office
- - Carbon Offsets for employee commutes
- - Paid volunteer time
- - Flex-time
- - Office kitchen stocked with healthy snacks + drinks
- - Ursa Major products - of course!