CAREERS

Work at Ursa Major

Passionate about wellness, sustainability and the power of the outdoors to affect positive change?

Ursa Major is growing and we're searching for a few new folks to join our awesome team.

Open Positions

  • The Role

    Ursa Major is looking for a passionate product development expert to join our team and lead our successful innovation effort. This is a vital role in our rapidly-growing company, one which will help ensure that we realize our product vision of becoming the go-to source for stellar clean skincare essentials for our ‘mindful explorer’ target consumer.

    Ursa Major already has a stable of proven, hero products and this new leader will partner with our founders, marketing and operations team to concept, develop and bring more heroes to market, while also working to optimize existing products where necessary, and staying on top of product development operationally - e.g. making sure we manage COGs, are on top of QC and regulatory and hitting our timelines, etc.

    Core Responsibilities
    • - Partner with founders and marketing team to lead a strategic, innovative product development effort, with a goal of launching 4-6 wonderful, commercially-successful new products a year (including reworking a few existing formulas).
    • - Proactively interact with customers on phone, text, email, and chat and work to resolve needs quickly and kindly
    • - Partner with founder and ops team to source and optimize component systems for our products, with a focus on sustainability.
    • - Partner with marketing team on product development market research, ideation, roadmap and strategy.
    • - Take the lead on developing all new products, including any reformulations
    • - own briefing, ingredient research, supplier management, testing, QC, development timelines, technical product manuals, etc.
    • - Stay on the cutting edge of “green” formulation tech, clean ingredients.
    • - Own and articulate our evolving clean standards, including a restricted substance list.
    • - Work closely with our suppliers to gain more transparency into our supply chain, seeking out suitable certifications when it makes sense (fair trade, organic, natural, etc), and opportunities to tell “ingredient stories”.
    • - Work with our Ops team to improve our understanding of manufacturing and leverage these insights to help optimize our agreements with various suppliers (formula ownership, cost management, economies of scale, etc).
    • - Partner with marketing to develop engaging & effective consumer and trade-facing content (written, video) to better market & sell our products.
    • - Work closely with our Ops & Cx teams, and suppliers/CMs, to proactively troubleshoot and resolve any QC issues that come up.
    • - Partner with Cx to help field technical questions re: product ingredients/formulation (customer service, PR, etc).
    • - Take the lead on working with outside parties to fast-track regulatory approvals so we can go live in selected overseas markets (Canada, EU, etc).
    • - Otherwise, own all regulatory matters relating product development, including compliance with any natural standards, claims, etc.
    About you

    You are an experienced product developer with a passion for developing highly effective, clean, sublime skin, body and hair care products using both proven and cutting-edge clean ingredients. You have a track record of driving innovation and successful launches. You are creative, and have a good feel for the evolving clean beauty/skincare market, and what consumers are looking for. You nerd out 🤓 over new clean ingredients, you follow clean beauty brands on social media, and you read clean formulation blogs or trade publications. You might even attend a conference or two every year to build supplier relationships and keep tabs with the industry. You probably have some great relationships with leading clean beauty suppliers/CMs and formulators. You’re part scientist (or at least technical expert!), part designer, part doer/project manager. Above all, you have a passion for making beautiful clean formulations that move the industry forward and win awards.

    Qualifications
    • - Proven track record developing successful clean beauty/skincare formulations
    • - 5-10+ years directly relevant experience in product development in beauty/skincare
    • - Good relationships with CMs/suppliers focusing on the clean market
    • - Good relationships with CMs/suppliers focusing on the clean market
    • - Any direct formulation expertise, or science-based education/training in clean, a bonus
    • - Any direct formulation expertise, or science-based education/training in clean, a bonus
    Our Mission

    Our mission at Ursa Major is to help people look, feel and do their best by infusing their skincare, and their lives, with a healthy dose of the great outdoors - while raising the bar for what it means to be a responsible company in the skincare industry.

    What you’ll love about working at Ursa Major:
    • - Co-workers who care about your success and wellbeing
    • - Small-company feel with big growth ambitions
    • - A passion for sustainability - certified B Corp
    • - Competitive compensation, plus equity
    • - Health benefits and paid parental leave
    • - 401k with company match
    • - Generous vacation time plus 2 Epic Days yearly
    • - Nice, new and clean office in Waterbury, VT (dog-friendly and stocked with healthy snacks and local brews)
    • - Carbon Offsets for employee commutes
    • - Paid volunteer time and organized volunteer events with great organizations around VT
    • - Flex-time and ability to work remotely
    • - Ursa Major products - of course!

    Note, please submit your application (resume + a cover letter) to careers@ursamajorvt.com. Include the exact title of the job you're applying for in the Subject Line of your email. Please note, we will only review applications with a resume AND cover letter. Thank you!

    Apply Now
  • ABOUT OUR DREAM CANDIDATE

    We’re looking for an experienced supply chain and operations leader to join our growing team of work-hard, play-hard folks as our Director of Operations. It is a full-time role located in Waterbury, VT, with some hybrid work from home flexibility. We will also consider exceptional remote candidates for this role.

    RESPONSIBILITES
    • - Lead operations team to improve processes and capabilities to support our high growth omnichannel skincare brand
    • - Responsible for maintaining and building strong relationships with contract manufacturers, packaging suppliers and fulfillment partners, including in person site visits
    • - Lead supply and purchasing planning processes to ensure each sales channel is supported and stockouts are avoided
    • - Manage QC/QA processes in collaboration with Customer Service and PD teams
    • - Lead ERP assessment and potential implementation in the short-medium term window
    • - Educate and communicate with the internal team on supply chain and operational topics
    • - Support New Product Development and sustainability driven pack changes through supplier relationship management, packaging sourcing and supplier qualification.
    • - Support B-Corporation recertification by documenting SOPs and policies, and holding supply chain partners accountable to sustainability goals (social responsibility, reduction of waste and energy use, reduction of GHGs)
    • - Partner with Finance to assess business risk, and develop and implement risk management plans
    • - Generally, ensure we have a strong, nimble, resilient operations platform to support our five-year plan

    • About You

      • You are an experienced supply chain professional eager to make your mark on a growing, entrepreneurial business. You’re excited to work in an informal but professional environment where each year is bigger and better than the last. You have a passion for improving processes and setting people and organizations up to deliver the very best work they can. You believe that strong businesses prioritize long term strategy, risk reduction and sustainability over short term expediency, but you will always hit your marks to stick to a project timeline or reel in a critical purchase order. Success is measured on the triple bottom line of social, environmental and economic performance, none of which can exist independently.
      QUALIFICATIONS
      • - 7+ years work experience in operations with demonstrated experience with supply and demand planning, as well as procurement and supplier relationship management, experience with natural/organic products or perishable goods a plus

      • - Bachelor’s degree required, MBA, Sustainability Focus or Supply Chain Credentials preferred
      • - Excellent written and verbal communication skills
      • - Fluent in excel and google tools
      • - QA/QC experience is a plus
      • - Strong interest in sustainability and social responsibility
      • - Project management experience a plus
      • - Experience establishing nationwide multi-point fulfillment network/3pl a plus
      • - Experience in natural/organic consumer products or perishable food industries a plus
      • - Experience with international shipping/logistics a plus
      • - Experience with good manufacturing practice (GMP) a plus
      • - Experience with Netsuite/industry leading ERP strongly preferred
      • - Working knowledge of product development process
      • - Experience overseeing/working with IT vendors a plus
      • - Willingness to travel to supplier facilities (Domestic US)
      • - An interest in all-natural or organic personal care products and an environmentally conscious lifestyle

      • WHAT YOU’LL LOVE ABOUT WORKING AT URSA MAJOR:

        • - Co-workers who care about your success and wellbeing
        • - Small-company feel with big growth ambitions
        • - A passion for sustainability - certified B Corp
        • - Competitive compensation, plus equity
        • - Health benefits and paid parental leave
        • - Employee 401k Opportunity and Company Match
        • - Generous vacation time plus 2 Epic Days yearly Nice, new and clean office in Waterbury, VT (dog-friendly and stocked with healthy snacks and local brews)
        • - Carbon Offsets for employee commutes
        • - Paid volunteer time and organized volunteer events with great organizations around VT
        • - Flex-time and ability to work remotely
        • - Ursa Major products - of course!
        Our Mission

        Our mission at Ursa Major is to help people look, feel and do their best by infusing their skincare, and their lives, with a healthy dose of the great outdoors - while raising the bar for what it means to be a responsible company in the skincare industry.

      To be considered, please submit your resume and a cover letter to careers@ursamajorvt.com. Include the exact title of the job you're applying for in the Subject Line of your email. Only submissions adhering to the above will be reviewed by the team.
    Apply Now
  • Ursa Major crafts refreshingly-different skincare essentials to help mindful explorers look, feel and do their best. Pure, powerful and refreshing, our advanced formulations nourish, calm and revitalize skin for that “healthy mountain glow”. Based in the Green Mountains of Vermont, we have loyal customers all over the world, united by a shared ethos of clean simple living, sustainability and a sense of adventure.

    About this role 
    • We are looking for a customer-obsessed, data-driven team player to manage all UrsaMajorVT.com retention and lifecycle efforts, and help maximize the potential of our owned channels, reporting to one of our co-founders (and over time to a VP of Digital/DTC).

      You’ll be responsible for identifying our most valuable consumer segments, mapping out user journeys and working to improve customer lifetime value and growing repeat customer revenue, working with internal and external partners to optimize our email + SMS flows, web products, subscription program, and loyalty programs, as well as finding other creative ways to nurture valuable customers and grow LTV.

      You’re passionate and rigorous about using data and insights to improve the customer experience across every stage of the life cycle. You thrive in a state of continuous learning and are comfortable making decisions at 70%-80% confidence based on the right data and intuition/gut feel.

      Ursa Major enjoys healthy retention metrics currently, however we see this as one of the biggest growth opportunities going forward, to complement our successful paid and organic acquisition efforts. We’re a small but growing team, and are looking for a go-getter who’s excited to apply a curious, growth-oriented mindset to this role as our company grows. We have an office in Waterbury, VT, but we're remote-friendly and you can work from anywhere as long as you can be online during our regular office hours, with a visit to VT 3-4x/year (at the Company's expense).
    Primary Responsibilities:
    • - Develop a strategic & synergistic plan re: how to profitably grow retention and customer loyalty and LTV, and partner with others in the business to achieve this plan
    • - Using data and insights, define our most valuable consumer segments, mapping out user journeys and friction points and opportunities across all touch-points; work across the organization to optimize the journey
    • - Partner with internal & external partners to optimize retention strategies across all programs including Loyalty, Subscription, Email Flows, SMS, and Sampling to help attain revenue targets and improve LTV & repeat customer rates
    • - Work with brand and product teams to translate our mission, brand and product offering into a compelling marketing, product and content strategy for existing customers within CRM, loyalty, and other customer touch-points
    • - Enhance implementation of automated lifecycle campaigns through segmentation based on purchase behaviors and customer data
    • - Cultivate strong customer economics around repeat rates, frequency, AoV, ARPU, engagement, CLTV, churn prevention and champion a "let's grow LTV" mindset across the business
    • - Regularly analyze campaign results; establish KPIs and goals to work towards. Profile weekly and monthly reports; Identify actionable next steps for improvement
    • - Think of new innovative ways to encourage repeat shopping behaviors; A/B test to better understand and optimize across campaigns
    • - Audit and re-platform our subscription program, while also evaluating, concepting and testing the feasibility of a complementary loyalty program
    • - Collaborate with e-commerce, marketing, creative, operations, and third party agencies/vendors to scale successful retention & loyalty programs
    • - Partner w/ VP Finance to manage P&L of all retention programs, including directing and overseeing forecasting, retention programs & cohort reporting, and business analysis
    SMS & Email:
    • - Manage the Email and SMS programming calendar from end-to-end, including working with marketing and ecom teams to establish a monthly calendar, creative briefing/feedback, execution within ESP/SMS platform, and feedback/reporting
    • - Bring creative best practices to the table, while establishing a testing roadmap for all campaign emails & SMS
    • - Manage end-to-end customer lifecycle program from the ground up, using trigger-based messaging (email / SMS / etc ) to increase lifetime value / LTV and reduce churn (currently handled via Wunderkind)
    Qualifications
    • - 5+ years of digital marketing and retention experience within the beauty, wellness, or CPG industry
    • - Hard working, self-starter mentality who is also detail- and quality-oriented; a strong penchant for rolling up sleeves and diving into the work
    • - Strong analytical skills with the ability to understand and report on data; use of both data and qualitative insights to create and iterate on retention strategy
    • - Analytics-savvy and up-to-date on innovative tools, platforms, and resources
    • - Deep experience in CRM / ESP platforms, Klaviyo, and Shopify Plus
    • - Experience working with an SMS platform, such as Attentive, SMS, Postscript, etc (or managing agency doing the same)
    • - Subscription experience with CPG is strongly preferred
    • - Strong knowledge of lifecycle and automation best practices
    • - Strategic, customer-centric thinker who understands business and brand complexities, and develops retention approaches that address these nuances
    • - Experience with Loyalty & Referral platforms (Swell, Yotpo, etc.)
    • - Familiarity with web and BI analytics tools (Looker, Tableau, Segment, etc)
    • - A strong native interest in healthy living, clean skincare and sustainability
    • - MBA or similar experience preferred
    What you’ll love about working at Ursa Major:
    • - Small-company feel with big growth ambitions
    • - A passion for sustainability - certified B Corp
    • - Competitive compensation, plus equity
    • - 401k
    • - Health benefits and paid parental leave
    • - Carbon Offsets for employee commutes
    • - Generous vacation time plus 2 Epic Days yearly
    • - Nice new clean office in Waterbury, VT (dog-friendly)
    • - Ability to work remotely
    • - Monthly team lunches and a kitchen stocked with snacks + local brews
    • - Monthly team outings (usually volunteer work for local non-profits)
    • - Ursa Major products - of course!
    • Please submit your application (with a cover letter please) to careers@ursamajorvt.com.
      Also, please include the exact title of the job you're applying for in the Subject Line of your email.
    Apply Now
  • Don’t see your dream job here but still interested in exploring a role at Ursa Major? Shoot us an email telling us how you think you can help grow our business. To apply, please send a cover letter and resume (or LinkedIn profile) to careers@ursamajorvt.com (it might help to put the job you’re applying for in the email Subject). Thank you!

    Apply Now

Ursa Major is an Equal Opportunity Employer. We celebrate diversity and all employment is decided on the basis of qualifications, merit and business need.


To apply, please send a cover letter and resume to careers@ursamajorvt.com.

Please note, only applications with cover letters will be reviewed by our team.

Thank you!