CAREERS

Open Positions

• Customer Experience & Office Coordinator

  We’re looking for an organized, can-do people person to take charge of our customer experience and office operations. Our customers and team are the reason we love what we do, and we’re not happy unless they’re happy, too. The CX/Office Coordinator will be Ursa Major’s eyes, ears, and voice in all customer interactions while also helping to make our office a cheerful, efficient, organized place to do our best work. This position will be based out of our office in beautiful Waterbury, Vermont for at least 2-3 days/week with the opportunity for some remote work. Estimated time on task will be 80% CX, 20% office management, although this will fluctuate week to week.

  About Our Dream Candidate

  You’re well-spoken, well-organized, upbeat, and up for any challenge. You have a passion (or curiosity!) for natural skincare and are excited to spread the word about our mission. You’re a kind and patient communicator who likes to help people. You have a strong work ethic and love a good to-do list. You’re awesome at balancing day-to-day details with big picture vision-making, and are excited to join a hard-working, fun-loving team with lots of momentum and opportunities to grow.

  Core Responsibilities

  • - Develop a strong working knowledge of all Ursa Major products
  • - Proactively interact with customers on phone, text, email, and chat and work to resolve needs quickly and kindly
  • - Manage product returns, exchanges, replacements, and quality control feedback
  • - Respond to online product reviews in a knowledgeable and friendly manner
  • - Keep an eye out for patterns in customer feedback and work with relevant internal teams to implement solutions
  • - Collaborate with marketing and creative teams to drive customer-centric content and initiatives
  • - Create a warm, welcoming, and orderly office atmosphere for our team and guests
  • - Serve as liaison for office visitors, building services and deliveries
  • - Support our team in shipping press, influencer, and investor packages
  • - Keep the office organized and well-stocked (with skincare, supplies, and snacks!)

  Qualifications

  • - Success in a customer-facing environment
  • - At least 1-2 years of work experience
  • - Composed, even-tempered and able to find the bright side in any situation
  • - Organized, proactive, and detail-oriented
  • - An effective writer with a keen eye for grammar and spelling
  • - Ideally some experience with Shopify & Zendesk

  What you’ll love about working at Ursa Major:

  • - Co-workers who care about your success and wellbeing
  • - Competitive compensation, plus equity
  • - Health benefits and paid parental leave
  • - Employee 401k opportunity
  • - Generous vacation time plus 2 Epic Days a year
  • - Dog friendly office
  • - Carbon Offsets for employee commutes
  • - Paid volunteer time
  • - Flex-time
  • - Office kitchen stocked with healthy snacks + drinks
  • - Ursa Major products - of course!

  Apply Now

• Operations Coordinator

  ABOUT OUR DREAM CANDIDATE

  We are looking for a driven, detail-obsessed Operations Coordinator to join our growing team of work-hard, play-hard folks. It is a full-time role located in Waterbury, VT, with some work from home flexibility. They will manage our day-to-day procurement, supply chain logistics and warehouse operations. In addition, the role will work with our channel leaders to vet our forward looking Demand Plan inputs to inform our purchasing plan. They will partner with our suppliers to address and resolve any quality issues and ensure that Ursa Major is in a great position to support upcoming growth across our channels. They will track and analyze our Cost of Goods Sold (COGS) and assist us with finding ways to control and improve both our raw material and finished goods expenses.

  ABOUT YOU

  • You are detail oriented and have great time management skills. You are self-motivated and thrive in an environment where you manage several things at once. You always have an eye peeled for how to make things more efficient or cost-effective. You’re excited to work in an informal but professional environment where each year is bigger and better than the last. You are ready to accelerate your career by joining an entrepreneurial company with lots of momentum and are interested in learning and taking more on as you grow with us.

  QUALIFICATIONS

  • 3+ years directly relevant work experience in operations.

  • Procurement experience strongly preferred
  • Driven, detail-oriented go-getter
  • Great at building relationships
  • Undergraduate degree in business strongly preferred
  • Project Management experience desirable Fluent in Excel
  • Strong interest in environmental and social sustainability
  • Familiarity with quality assurance a plus
  • Experience in natural/organic consumer products or perishable food industries a plus
  • An interest in all-natural or organic personal care products and an environmentally conscious lifestyle a plus

  WHAT YOU’LL LOVE ABOUT WORKING AT URSA MAJOR:

  • - Co-workers who care about your success and wellbeing
  • - Competitive compensation, plus equity
  • - Health benefits and paid parental leave
  • - Employee 401k opportunity
  • - Generous vacation time plus 2 Epic Days a year
  • - Dog friendly office 
  • - Carbon Offsets for employee commutes
  • - Paid volunteer time
  • - Flex-time
  • - Office kitchen stocked with healthy snacks + drinks
  • - Ursa Major products - of course!

  Our Mission

  Our mission at Ursa Major is to help people look, feel and do their best by infusing their skincare, and their lives, with a healthy dose of the great outdoors - while raising the bar for what it means to be a responsible company in the skincare industry.

  Apply Now

• Social Media & Community Manager

  We’re looking for a gifted Social Media & Community Manager to help us nurture and grow a large, thriving brand community through smart use of social media, effective content, cool promotions and authentic relationship-building. With daily opportunities to make a positive impact on our business and community, this will be a fun, dynamic role with a lot of room for creativity grounded in sharp strategy and data insights.

  What You’ll Do

  • - Build a large and engaged brand community through the deft use of social media, digital tools, engaging content and authentic relationship-building
  • - Own the content plan/social media calendar, working to ensure maximum marketing synergy by coordinating with other marketing team members
  • - Work with our team to create and source relevant, compelling, channel-appropriate content, primarily for IG, FB and our blog
  • - Craft compelling posts on Instagram and other social media platforms, and manage all related conversations/comments
  • - Communicate on behalf of the brand in a timely, professional and sincere manner, as required by the dynamic social media space
  • - Design and implement impactful influencer and ambassador programs, including managing a budget and tracking program ROI
  • - Amplify existing partnerships on social and execute social-first brand partnerships to help expand and strengthen our brand community
  • - Partner with brand marketing to shape and pilot our cause marketing program

  What You’ll Bring to Ursa Major

  • - Expertise & fluency with social space/trends - ways to grow our following, boost engagement, glean valuable insights, etc.
  • - A balanced, informed point of view on subjects that are relevant to our brand (clean skincare, healthy living, the outdoors, sustainability, etc)
  • - The ability to communicate this POV effectively across the social space, while building trust and goodwill with other participants in the conversation
  • - A discerning eye with an appreciation for the Ursa Major visual ethos & voice
  • - Strong short-form writing & editing skills - social captions, comments, emails, short blog posts
  • - The ability to analyze and report valuable insights and data gleaned from social media and our community back into our organization
  • - A natural affinity for sparking and building authentic relationships
  • - A knack for crafting and executing well-designed promotions and partnerships

  You Are/Have

  • - A college graduate
  • - 3+ years of relevant work experience (social media, community management….)
  • - Obsessed with (or at least very up to speed on) clean skincare
  • - Positive and upbeat and are eager to help where you can
  • - Outgoing and motivated by connecting with others around shared interests
  • - Values-driven - you care about healthy products, the planet, your fellow citizens on earth, doing great work, making a difference
  • - Reliable, well-organized & a team player
  • - Persistent and thick-skinned (e.g. you can take the inevitable digital flak and keep rolling)
  • - A blend of strategic and scrappy/hands-on
  • - Comfortable in your skin and a natural communicator & relationship builder
  • - Self-directed and confident in your abilities, but open to feedback

  What you’ll love about working at Ursa Major:

  • - Co-workers who care about your success and wellbeing
  • - Competitive compensation, plus equity
  • - Health benefits and paid parental leave
  • - Employee 401k opportunity
  • - Generous vacation time plus 2 Epic Days a year
  • - Dog friendly office 
  • - Carbon Offsets for employee commutes
  • - Paid volunteer time
  • - Flex-time
  • - Office kitchen stocked with healthy snacks + drinks
  • - Ursa Major products - of course!

  Our Mission

  Our mission at Ursa Major is to help people look, feel and do their best by infusing their skincare, and their lives, with a healthy dose of the great outdoors - while raising the bar for what it means to be a responsible company in the skincare industry.

  Apply Now

• Create your Dream Job

  Don’t see your dream job here but still interested in exploring a role at Ursa Major? Shoot us an email telling us how you think you can help grow our business. To apply, please send a cover letter and resume (or LinkedIn profile) to careers@ursamajorvt.com (it might help to put the job you’re applying for in the email Subject). Thank you!

  Apply Now