CAREERS

Open Positions

• Customer Experience and Office Coordinator

  We’re looking for a do-it-all do-gooder to take charge of our customer experience and office operations. Our customers and team are the reason we love what we do, and we’re not happy unless they’re happy, too. The CX/Office Coordinator will be Ursa Major’s eyes, ears, and voice in all customer interactions while also helping to make our office a cheerful, efficient, organized place to do our best work. This position will be on-site at our office in beautiful Waterbury, Vermont.

  About Our Dream Candidate

  You’re well-spoken, well-organized, upbeat, and up for any challenge. You have a passion (or curiosity!) for natural skincare and are excited to spread the word about our mission. You’re a kind and patient communicator who gives people the benefit of the doubt and makes everyone feel like a friend. You have a strong work ethic and love a good to-do list. You’re awesome at balancing day-to-day details with big picture vision-making, and are excited to join a hard-working, fun-loving team with lots of momentum and opportunities to grow.

  Core Responsibilities

  • - Interact with customers on phone, text, email, and chat and work to resolve needs quickly and kindly
  • - Manage returns, exchanges, replacements, and quality control feedback
  • - Respond to online product reviews
  • - Keep an eye out for patterns in customer feedback and work with relevant internal teams to implement solutions
  • - Create a warm, welcoming, and orderly atmosphere for our team and guests
  • - Serve as liaison for office building services and deliveries
  • - Support team in shipping press, influencer, and investor packages
  • - Keep office organized and well-stocked (with skincare, supplies, and snacks!)

  Qualifications

  • - Experience in a customer-facing environment
  • - At least 1-2 years of work experience
  • - Composed, even-tempered and able to find the bright side in any situation
  • - Organized, proactive, and detail-oriented

  Apply Now

• Field Agent, NYC

  Ursa Major, the Vermont-based maker of delightfully clean skincare essentials for mindful explorers, is searching for a passionate, capable and highly-motivated Field Agent to help grow our wholesale business and brand in the New York City area. In this role, you will take the lead on elevating our sales and education efforts in our top retail partners throughout Brooklyn and Manhattan (Credo, Follain, Detox Market, etc) and be on the look-out for promising new accounts. You’ll be tasked with developing strong relationships with store staff, supporting in-store sales and events, interacting with customers and merchandising, and reporting insights back to U/M HQ in Vermont. You will be an integral part of building a stronger brand presence in the NYC area and increasing sales in the region.  

  About Our Dream Candidate

  Our dream candidate is a well-organized, self-starter with a deep interest in clean skincare and wellness and has experience working in a beauty retail environment. This role also requires exceptional communication skills, computer skills, and sales reporting experience. 

  Core Responsibilities

  • - NYC based, part-time (20-30 hrs/week)
  • - Meet quarterly sales quotas developed with the Director of Sales
  • - Schedule regular store support visits at top retail partners in Manhattan/Brooklyn (Credo, Follain, Detox Market, REI, etc.)
  • - Provide customer skincare assessments and in-store facials as well as brand/product education at point of sale
  • - Support events and sampling as needed
  • - Educate staff members on the full product line and develop relationships with in-store staff
  • - Continuous management of in-store merchandising and inventory
  • - Bi-weekly video check-ins with Ursa Major HQ
  • - Track and report on monthly sales metrics for specified doors
  • - Potential to scout new retail partners and expand the brand footprint regionally

  Qualifications

  • - 3+ years of relevant experience.
  • - Good working knowledge of the natural skin care landscape
  • - Adaptable:  able to shift from natural beauty to the outdoor gear world with ease
  • - Easy-going, consultative selling style (solving problems, not pushing product)
  • - Outgoing, personable and professional
  • - Hands-on, detail-oriented and reliable

  What you’ll love about working at Ursa Major:

  • - Competitive compensation, plus equity
  • - Health benefits and paid parental leave
  • - Generous vacation time plus 2 Epic Days yearly
  • - Dog friendly office
  • - Monthly team lunches and a kitchen stocked with snacks + local brews
  • - Quarterly team outings
  • - Work hard, play hard crew (we play cornhole, and we play to win)
  • - Ursa Major products - of course!

  Apply Now

• Social Media Manager

  We're looking for a passionate and savvy social media manager to grow and strengthen our organic social channels. This is an exciting opportunity where you will have your hands on everything from content creation to follower growth and community engagement. This role will have a primary focus on Instagram but will also oversee Facebook, Twitter, Pinterest, and Youtube. We expect this person to have curiosity and a point of view on new and emerging social platforms. This person will have demonstrable abilities in platform-relevant content creation while also having a desire to craft an overarching social strategy. The position is based in our office in beautiful Waterbury, Vermont.

  About Our Dream Candidate

  You’re passionate about storytelling and brand-building through social media and love creating and curating effective social content. You have a strong work ethic and love to roll your sleeves up and make it happen. You’re awesome at balancing strategy with real-world execution. Creative to the core, you have an eye for amazing social content but you know how to back that with data and analytics. You’re confident and have an entrepreneurial approach to your role. You have a passion (or curiosity!) for natural skincare and are excited to spread the word about our mission.

  Core Responsibilities

  • - Translate the Ursa Major brand DNA into informative, engaging, platform-relevant social content.
  • - Create and maintain a social media calendar for all posting while aligning activity to the wider marketing calendar.
  • - Set our organic social media strategy and ensure it’s appropriately differentiated across platforms.
  • - Seek buy-in from peers and leaders across the organization to gain consensus around effective social strategy.
  • - Source relevant user generated content and source/create original content for use on our social channels.
  • - Increase follower count and engagement across social platforms by building an authentic community of brand enthusiasts.
  • - Moderate and respond to customer comments and direct messages.
  • - Cultivate, build, and manage our network of organic and paid influencers.
  • - Differentiate influencers from ambassadors and collaborate with the wider marketing team on ambassador strategy, selection, and content.
  • - Act as an expert in your area by staying up to date on relevant social platform changes (algorithm changes, new functionality, etc.) and ensure you leverage opportunities and future proof against change.
  • - Find on-brand, authentic ways to promote our products and website via our social presence.
  • - Report out on channel performance by sharing meaningful and actionable data on a weekly and monthly basis.

  Qualifications

  • - A proven track record growing organic followers on a social media platform, ideally Instagram.
  • - Intermediate graphic design, basic video editing, and advanced photography skills for the purpose of social media content creation required as this role will be responsible for content creation for all social channels.
  • - Experience managing a network of influencers.
  • - The ability to create platform-specific visual and written content including all Instagram feed posts and stories.
  • - Expert-level aptitude with the overall Facebook Platform.
  • - Understanding of content strategy as it pertains to organic social growth and brand representation in the social media space.
  • - Previous experience in Beauty or Skincare (or premium branded consumer goods) a plus.
  • - A minimum of 3-5 years relevant experience.

  What you’ll love about working at Ursa Major:

  • - Competitive compensation, plus equity
  • - Health benefits and paid parental leave
  • - Generous vacation time plus 2 Epic Days yearly
  • - Dog friendly office
  • - Monthly team lunches and a kitchen stocked with snacks + local brews
  • - Quarterly team outings
  • - Work hard, play hard crew (we play cornhole, and we play to win)
  • - Ursa Major products - of course!

  Apply Now

• Create your Dream Job

  Don’t see your dream job here but still interested in exploring a role at Ursa Major? Shoot us an email telling us how you think you can help grow our business. To apply, please send a cover letter and resume (or LinkedIn profile) to careers@ursamajorvt.com (it might help to put the job you’re applying for in the email Subject). Thank you!

  Apply Now