We work hard to ship fast, and most orders leave our warehouse within 72 hours 🚚 

Once fulfilled, US orders on average take 3-7 business days to deliver via standard ground shipping, with the exception of Alaska and Hawaii. We will email you a tracking number as soon as it's ready (please allow 48 hours for the carrier's tracking link to populate!)

Expedited UPS-2DAY shipping services are also available for US orders if you need your order sooner. Feel free to use our shipping calculator during checkout to get a feel for rates!

Please note that delivery dates for shipping services are estimated, but not guaranteed. During our sales events or the weeks and months of holiday seasons, orders can be expected to take longer to arrive, extending the standard US delivery average to 8-10 business days. *To guarantee delivery by a certain date, we always recommend selecting an expedited shipping service at checkout.

Most orders leave our warehouse within 72 hours. Keep your eyes peeled for a shipping confirmation email including a tracking number as soon as your order has been fulfilled ✅

If you're missing the email, check your Spam or Promotions folder just in case! You can also track your order here.

Heads up! It typically takes 24 - 48 hours for your DHL or USPS tracking page to populate after leaving our warehouse. You can rest assured that your package is still en route, and it's completely normal for your carrier's tracking page to show an "invalid" result during this period (pictured below). 

If you have trouble viewing your carrier's tracking information after this period, give our Customer Experience Team a shout here and kindly confirm your shipping address.

We'll verify that the order was shipped correctly and provide you with updated tracking details as soon as possible 👍

Sometimes packages can get delayed or stuck in the carrier's system. Though most shipments do get back on track, if we confirm there's a significant issue with the delivery, we will happily take a closer look (and if you've selected *Shipping Protection for your order, Corso will get a replacement or refund issued ASAP!)

If the delayed package is eventually delivered, or you were able to retrieve it, please let us know so we can update our records accordingly 👍

Please note that during the holiday months, orders can be expected to take longer to arrive, extending the standard US delivery average to 8-10 business days. To guarantee delivery by a certain date, we always recommend selecting an expedited shipping service at checkout. 

*Please note that Ursa Major is unable to accept responsibility for lost, stolen, or damaged orders not covered by Shipping Protection. 

If an attempt to deliver your order was unsuccessful, you may need to arrange for another delivery directly through the carrier. 

If you're in the US, please use your tracking number to pull up your USPS tracking page, as there may be no action needed, or you may have the option to schedule another directly from the tracking page.

If the delivery information is unclear, or if you encounter other issues, please contact our Customer Experience Team for further assistance.

On any occasion where the package is eventually delivered, we'd love confirmation from you that you've received it. This helps us keep our records up-to-date and gives us peace of mind that you are good to go with new products 🤗

So. You get the notification that your order has been delivered, but there's no package in sight. What?! Ugh! We totally get how frustrating this can be.

Now for some good news: In most cases, packages often show up a day or two after being marked as "Delivered" by the carrier. 

If the order is still missing after checking in with roommates, neighbors, residence mail rooms, etc., and it's been 72 hours since your order has been marked delivered, let us know here! 

We kindly ask that you verify the address provided for your order when reaching out to our Customer Experience Team. We’ll be happy to take a closer look (and if you've selected Shipping Protection for your order, Corso will get a replacement or refund issued ASAP!) 🤗

Never fear! 

Should your shipment be returned to our warehouse due to an address or delivery issue, contact us with the corrected shipping address as soon as possible. After we've received confirmation of the address, we'll arrange to send a replacement your way ✅

We appreciate your patience when this happens, and look forward to getting your products to you soon!

We understand that skincare is not a one-size-fits-all and that everyone's skin is unique. If you are not satisfied with your Ursa Major products, you may return your product for a full refund or store credit (excluding any shipping costs) within 30 days of receiving your order - return shipping covered by us ✅

Returns are only accepted for US orders purchased from ursamajorvt.com and products must be at least ⅔ full. We do not accept International or third-party returns.

Looking to start a return? Visit our Returns Portal here.