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FAQ

Initiate your return before your trial ends.

Similar to booking a hotel or rideshare, we reserve the funds in case you decide to keep all your items. An authorization is not a charge - you'll only be charged for what you keep.

Please refer to our shipping and returns policy.

Banks have limits for how long a hold can be valid. We are likely still processing your return. As soon as your return is approved, your card will be charged only for what you kept and will no longer require re-authorizations.

Yes, you can still return eligible items within our return window. Check out our returns policy for more details.